How Can I Change My Shipping Address?

Your last used shipping address is saved in your Shashiveda account by default. During checkout, you can view and update this address as needed.

How Do I Activate My Account?

Activation instructions will be emailed to you after submitting the registration form. If you don't receive it, check your junk or spam folder. For further assistance, contact us at help@shashiveda.com.

What Are Points? How Do I Earn Them?

Points are earned by rating products. You receive 1 point for each review you submit. Accumulated points can be used to redeem sample products. Keep rating to continue earning!

Why Is There a Checkout Limit? What Are the Limits?

To ensure a smooth experience for all shoppers, the following limits apply:

• One sample order per day per member.
• One bundle of samples per product.
• Sufficient points are required for checkout.
• All pending payments must be cleared before placing another order.

How Can I Track My Orders & Payments?

Log into your account and check your Order History for the status of your orders. For registered postage, a tracking number will be provided by Singapore Post Limited (SingPost).

How Do I Cancel My Order Before Payment?

In your Shopping Cart, you can choose to either complete payment or cancel the order. Note that once payment is verified, cancellations and refunds are not possible.

How Long Will It Take for My Order to Arrive?

Orders within Singapore typically arrive within 5 to 10 working days of payment verification. If you experience delays, please contact us to confirm your order status.

What Is the Delivery Fee and Handling Fee?

The flat-rate handling fee is S$5.99 for normal samples. Free samples incur no additional charges. The handling fee covers delivery, materials, labor, and logistics.

How Are Orders Shipped?

All orders are shipped via Singapore Post Limited (SingPost).

How Do I Make Payments Using PayPal? How Does It Work?

PayPal provides a fast, secure payment option. During checkout, you'll be redirected to PayPal's site. Complete your payment details, and upon successful payment, a confirmation will be sent to Shashiveda.

What Payment Methods Are Available?

We accept Credit/Debit cards and PayPal payments.

Can I Use PayPal Without an Account?

Yes, you can use PayPal without an account. Simply use a supported Debit/Credit card. However, having a PayPal account can enhance ease of use. For more details, see how PayPal works for you.